HVAC Careers in Wexford, PA & Surrounding Areas

HVAC Dispatcher needed for a leading family owned Heating and Air Conditioning company serving the North Hills and Greater Pittsburgh areas. We have an opening for an outgoing and positive customer assistant to join our team. In this role, you will be responsible for answering incoming calls, assisting customers with questions and scheduling appointments. Candidates should possess a friendly demeanor, an energetic and motivated work ethic with the ability to work well within a team environment.

Dispatcher Duties and Responsibilities

• Field incoming calls, chats, and emails in a timely manner
• Identify customer needs, concerns, and questions to ensure their needs are met
• Establish and monitor a proficient service schedule by planning daily routes, schedule work loads and assign appointments based on technician’s abilities
• Relay accurate information to technicians regarding appointments and parts
• Update customers throughout the day when changes are necessary
• Record the results of each service call and verify paperwork as it is turned in
• Schedule follow up work and service agreement customers prepaid maintenance
• Effectively communicate with managers, co-workers, vendors and customers
• Issue and maintain all service agreements
• Perform clerical duties such as typing proposals, filing, mailing out invoices and maintain logs or special projects
• Ability to work independently, possess strong decision-making, problem solving, time management and analytical skills
• Be professional to establish rapport and encourage repeat business
• Resolve customer complaints in a patient and compassionate manner
• Direct callers to appropriate teams and/or departments as needed
• Generate sales leads and forward to sales reps
• Build professional relationships with customers through excellent customer service
• Collaborate with immediate team, as well as other teams and departments within our company, to ensure overall customer satisfaction
• Perform every daily task with our customers’ satisfaction in mind

Dispatcher Requirements and Qualifications

• High school diploma or equivalent required
• Proficient in Microsoft products
• Knowledge of the HVAC field a plus
• Customer assistance and Dispatcher experience preferred
• Knowledge of surrounding geographic area to ensure effective and efficient routing
• Excellent interpersonal communication skills, both verbal and written
• Fantastic phone skills plus active listening skills
• Ability to interact and communicate with many different types of people, both externally with customers, and internally with company team members
• Energetic, motivated work ethic
• Time management skills
• Ability to organize and multitask
• Friendly, compassionate personality

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